MYJalan Resolves 96 Percent of KKR Road Complaints

MYJalan is an official road complaint application and public feedback platform developed by Malaysia's Ministry of Works (Kementerian Kerja Raya, KKR). Operating as a unified digital reporting utility, MYJalan enables Malaysian road users, drivers, and commuters nationwide to log infrastructure damage, such as potholes and road hazards, across public networks. The mobile platform operates under a "No Wrong Door Policy", resolving the issue of jurisdiction confusion by receiving all road complaints centrally and routing non-KKR reports to local authorities (Pihak Berkuasa Tempatan, PBT) and respective government agencies.

Key Facts

What Is the Resolution Rate for MYJalan Road Complaints Under KKR?

Between 1 August 2023 and 31 August 2026, MYJalan resolved 96.90 per cent of road complaints under the jurisdiction of the Ministry of Works (KKR). Out of 22,131 KKR-managed complaints received, 21,444 cases were fully resolved, whilst 687 reports (3.10 per cent) remained under active investigation.

The performance metrics were formally presented by the Minister of Works, Dato’ Sri Alexander Nanta Linggi, on 13 October 2026 during the launch of the 13th Malaysian Road Conference (MRC 2026) and the 6th Asia Australasia Road Conference at the World Trade Centre Kuala Lumpur. The official ministry data confirmed that out of the total 70,232 complaints submitted through the platform during the 37-month tracking window, 22,131 complaints fell directly under KKR agency remit.

Daripada keseluruhan aduan yang diterima, sebanyak 22,131 melibatkan jalan bawah tanggungjawab agensi KKR. Sebanyak 21,444 aduan daripada jumlah tersebut telah diselesaikan, manakala 687 aduan atau 3.10 peratus masih melalui proses siasatan.

Dato’ Sri Alexander Nanta Linggi, Minister of Works (KKR), Malaysian Road Conference 2026

The presentation slides specifically highlighted that the 96.90 per cent resolution rate applies solely to agency roads directly under KKR oversight, whereas the resolution rate for reports routed to outside entities remains unrecorded in the dataset.

KKR achieved a 96.90 per cent resolution rate by resolving 21,444 of its 22,131 assigned road complaints via the MYJalan platform.

How Does MYJalan Process Complaints Outside KKR Jurisdiction?

MYJalan routes complaints outside the Ministry of Works jurisdiction to local councils (Pihak Berkuasa Tempatan, PBT) and respective external agencies using a "No Wrong Door Policy". This mechanism allows road users to report damage without needing to identify beforehand whether a road is managed federally, state-wide, or municipally.

According to the official data released at MRC 2026, a total of 48,101 complaints out of 70,232 were referred directly to PBTs and relevant external authorities. This constitutes the majority of reports lodged on the platform between August 2023 and August 2026. The presentation slides did not disclose the final resolution rate or turnaround time for the 48,101 complaints handed over to local municipal councils and other governing bodies.

Guided by the operational slogan "Jalan Kita, Tanggungjawab Kita", the application serves as a centralised public liaison platform designed to provide accountability and eliminate jurisdictional dead-ends for Malaysian motorists.

Under the "No Wrong Door Policy", MYJalan referred 48,101 non-KKR road complaints directly to municipal councils and relevant agencies for action.

Who Is This For in Malaysia?

The MYJalan application is designed for all Malaysian road users, including daily urban commuters, commercial hauliers, and motorcyclists navigating municipal streets, federal expressways, and state routes. It eliminates administrative barriers by serving as a single reporting portal across all 14 Malaysian states and federal territories.

For city drivers dealing with flash flood damage, potholes, and surface deterioration caused by severe tropical rainstorms in areas like Kuala Lumpur and Petaling Jaya, identifying whether a road belongs to DBKL, the state JKR, or federal concessionaires is often difficult. MYJalan addresses this local pain point by accepting any geotagged or descriptive road complaint and routing it to the appropriate road maintenance authority behind the scenes.

Malaysian motorists can report hazards on any public route via MYJalan without determining whether the road falls under federal, state, or municipal maintenance.

Common Questions

Can I use MYJalan to report potholes on roads not managed by KKR?

Yes, MYJalan accepts reports for all public roads through its "No Wrong Door Policy". Reports concerning municipal or state routes are automatically forwarded to local authorities (PBT) and relevant external agencies, which accounted for 48,101 complaints between August 2023 and August 2026.

What is the resolution status of the 48,101 complaints referred to local authorities (PBT)?

The resolution rate for the 48,101 complaints referred to PBTs and other agencies is currently not stated. The official presentation slides at MRC 2026 only recorded the 96.90 per cent resolution rate achieved for complaints directly managed by KKR agencies.

How many KKR road complaints remained unresolved as of August 2026?

As of 31 August 2026, 687 complaints under KKR agency jurisdiction were unresolved, representing 3.10 per cent of the 22,131 total KKR cases. These remaining 687 complaints were actively undergoing investigation by the ministry's relevant technical agencies.

Sources and Methodology

This article is synthesised from primary data presented by the Minister of Works, Dato’ Sri Alexander Nanta Linggi, at the 13th Malaysian Road Conference (MRC 2026) and 6th Asia Australasia Road Conference at the World Trade Centre Kuala Lumpur on 13 October 2026, as reported by Careta (Qalif Latif, 13 October 2026). Non-English factual statements and ministerial citations were translated into British English whilst retaining original institutional titles (KKR, PBT, MRC 2026) and proper names. All quantitative metrics, complaint figures, and percentage distributions match the original source without aggregate extrapolation. No pricing or monetary data was mentioned in the original disclosure. This article was last updated on 13 October 2026. Information specific to Malaysia was verified against the Ministry of Works (KKR) presentation records released via Careta.